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PRIVACY POLICY – SEPTEMBER 2026
MEDISSIMO’s top priority is the protection of personal data, which is collected and processed in accordance with the French Data Protection Act of January 6, 1978, and European Regulation (EU) 2016/679 of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (“GDPR”).
1. Data Controller
MEDISSIMO acts as the data controller with respect to data collected on the medissimo.fr and medissimo.com websites ( the“Sites” ) and/or the Medissimo Pharmacist and Medissimo Facility web applications, as well as the Medissimo Nurse mobile application (the“Applications” ), when such data consists of personal information about healthcare professionals.
2. Personal Data Processed and Methods of Collection
Personal Data Processed by Medissimo | Identification | Last name, first name, date of birth, and RPPS number |
Contact Information | Mailing address, email, phone numbers, and fax number | |
Payment Information | Credit Card Information | |
Fundraising Methods | Direct Collection | Cookies: When you browse the Websites and Apps, cookies may be stored on your device (see the Cookies Appendix for more information) |
Account Creation and Login Forms for the Websites and Apps | ||
Using Applications | ||
Online Payment Solution for Websites | ||
Contact Form | ||
Business relationships with suppliers and partners (initial contact, establishing connections) |
Whether the provision of data is mandatory or optional is indicated at the time of collection by an asterisk (*). By voluntarily providing data, including optional data, you expressly consent to its processing in accordance with the purpose stated at the time of collection and under the terms of this Privacy Policy.
3. Purposes of the processing of your personal data and legal bases
MEDISSIMO processes your personal data for specific purposes, based on various legal grounds. The retention periods for your personal data depend on the purpose of the processing.
FUNDAMENTALS | OBJECTIVES | SHELF LIFE |
Implementation of Precontractual Measures | Processing submitted applications, communicating with applicants, and, if necessary, creating an applicant profile | 2 years from the last contact |
Creating a customer record, managing customer relationships, and, if applicable, creating a prospect record | 3 years since the last contact | |
Performance of Precontractual Measures or the Contract | Communication with you, particularly to respond to inquiries and requests for information about our business and the services we offer | 3 years since the last contact |
Creating an Account on the Websites and Apps | Usage period + 5 years in interim storage | |
Performance of the Contract | Order placement, fulfillment, processing, management, billing, and payment for orders of products and/or services | 10 years for billing data |
Provision by third parties of technical, logistical, or other services on its behalf (including online payment solutions, shipping carriers, accounting, etc.) | The time strictly necessary to provide the service | |
Legitimate interest or consent | Improving our offerings by inviting customers to participate in surveys, studies, and satisfaction surveys | 3 years since the last contact |
Sending personalized offers via electronic communication (email, text message, etc.) | 3 years since the last contact | |
Planning and managing events related to MEDISSIMO’s business (trade shows, annual events, contests) | 3 years since the last contact | |
Legitimate interest | Compilation of sales and user statistics | 3 years for personal data; indefinite retention for anonymized data |
Handling any out-of-court settlements or litigation and documenting evidence of our obligations | 5 years since the last contact | |
Use of Cookies or Trackers to Ensure the Proper Functioning of Our Websites and Apps | 13 months maximum | |
Legitimate Interest (Ethical Obligation) | Proper functioning of the applications, particularly the traceability of operations | 10 years |
Legal Requirement | Processing Warranty Claims | Legal warranty period + 2 years |
Managing the Exercise of Your Rights Regarding the Processing of Your Personal Data | Retention period for the file: 10 years in the active file system, 10 years in the intermediate file system | |
Compliance with accounting, tax, and labor regulations, as well as anti-fraud measures | 6 to 10 years, depending on applicable regulations |
4. Recipients of Your Personal Data
Personal data is processed within the company.
They may be disclosed to external recipients solely for the purposes mentioned above and only to the extent strictly necessary to fulfill the tasks entrusted to them and/or to comply with laws and regulations.
These include :
· Healthcare professionals who make up a patient’s care team;
· Subcontractors, particularly in the following categories: accounting firms, banks and online payment service providers, IT service providers, and cookie providers (for more information on this, please see the Cookies Appendix);
· Legally authorized authorities: Tracfin, social security and tax agencies, and all judicial authorities authorized by laws and regulations.
The data is hosted in France by OSPI, a company certified as a Health Data Host (HDS), in accordance with Article L. 1111-8 of the Public Health Code.
5. Transfers Outside the EU
Your data is processed within the European Union.
Your data is processed within the European Union. Under no circumstances is it transferred to countries outside this territory.
6. Your Rights
You have several rights regarding your personal data processed by MEDISSIMO:
· Right to erasure;
· Right of access;
· Right to rectification;
· Right to object;
· Right to restrict processing;
· Right to data portability;
· The right to establish post-mortem guidelines regarding the retention, erasure, and disclosure of your data.
7. Contact MEDISSIMO
You may exercise your rights by sending a complete request, along with proof of identity, to the following addresses:
@ |
| MEDISSIMO SAS Data Protection Officer Technoparc – 8 Jeanneret Street 78300 POISSY |
The request must include your last name, first name, and the email address or mailing address where you would like to receive MEDISSIMO's response.
Unless there are specific, justified circumstances, a response to this request will be provided within one month of receipt of the request.
Finally, you have the right to file a complaint with the CNIL.
SUB-APPENDIX – COOKIES
1. What are “cookies”?
When you visit the Sites or use the Apps, tracking technologies are used and data is collected. The term “cookies” refers to all tracking technologies that may be used. These include, in particular, text files stored on the user’s device when they visit the Sites or use the Apps, which contain information about their browsing activity and enable certain features.
There are several categories of cookies, which serve different purposes:
· Technical cookies: These cookies help make the Websites/Apps usable by enabling basic functions such as page navigation. The Websites/Apps cannot function properly without these cookies.
· Audience measurement cookies: These cookies help, by collecting and sharing information anonymously, to measure the number of visitors and understand how they interact with the Sites and Apps.
· Social media cookies: These so-called “social” cookies are linked to services provided by third-party sites, such as “Like” and “Share” buttons or multimedia content players.
They are used to provide services to users or to remember their preferences for sharing on social media.
The social network providing such an app button may identify the user through that button, even if the user does not click the button while browsing the Sites or Apps. In fact, this type of app button may allow the social network in question to track the user’s browsing activity on the Sites or Apps simply because the user is logged in on their device.
· Advertising cookies: These cookies are used to display ads that may match the user’s interests by personalizing the ads and content on the Sites and Apps.
Cookies may be placed by MEDISSIMO or by third parties. In the latter case, the user is notified and their consent is obtained prior to the placement of such cookies; however, MEDISSIMO has no direct control over these cookies. The user is advised to refer to the privacy policies of the third-party cookie providers.
2. Rights Regarding Cookies
a) Consent to the Use of Cookies
In accordance with applicable regulations and the recommendations of the CNIL, no cookies are placed unless the user has first consented to their placement. Express consent is obtained through a mechanism that informs the user about the cookies used, their issuers, and their purposes; this mechanism allows the user to accept or reject the placement of cookies.
The user's consent to cookies is valid for 13 months; once this period expires, consent must be renewed.
Certain cookies, which are considered strictly necessary for the provision of the service, are exempt from the consent requirement. This applies in particular to the following trackers:
· "Shopping cart" cookies,
· "Session ID" cookies that last for the duration of a session, or persistent cookies limited to a few hours in some cases,
· Authentication cookies,
· Certain audience measurement analytics solutions,
· Persistent cookies used to personalize the user interface (language or layout preferences).
In any case, the user may withdraw their consent at any time by blocking cookies.
b) Objecting to the Use of Cookies
When a user objects to the installation or use of a cookie, an opt-out cookie is installed on their device.
· Browser settings
Users can configure their browser settings regarding cookies to reject or accept certain categories of cookies:
• Google Chrome: https://support.google.com/chrome/answer/95647?hl=fr
• Internet Explorer: https://support.microsoft.com/fr-fr/help/260971/description-of-cookies
• Mozilla Firefox: https://support.mozilla.org/fr/kb/cookies-informations-sites-enregistrent
• Safari: https://support.apple.com/fr-fr/guide/safari/sfri11471/mac
• Safari (mobile): https://support.apple.com/fr-fr/HT201265
• Android browser:
https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DAndroid&oco=1&hl=fr
· Configuring cookies set by third parties
Users can opt out of third-party cookies. For example, to disable the Google Analytics cookie, you can download an add-on at https://tools.google.com/dlpage/gaoptout?hl=fr
· Configuring personalized advertising cookies through the cross-industry platform “Youronlinechoices”
Users can visit the Youronlinechoices website, provided by digital advertising professionals who are members of the European Digital Advertising Alliance (EDAA) and managed in France by the Interactive Advertising Bureau France; and thus find out which companies are registered on this platform and offer the option to accept or reject the cookies used by these companies to tailor the ads that may be displayed on users’ devices based on their browsing information: http://www.youronlinechoices.com/fr/controler-ses-cookies
This European platform is used by hundreds of online advertising professionals and serves as a centralized interface that allows users to accept or reject cookies that may be used to tailor the ads displayed on their devices to their browsing behavior. This procedure will not prevent ads from appearing on the websites you visit; it will only block the technologies used to tailor ads.
Recommended when organizing shared medication baskets (sachets, liquids, etc.)
| Patients | Mono28 | Medipac | Medipac plus |
| M2 | 25 | 64 | 24 |
| M3 | 45 | 96 | 48 |
| M4 | 65 | 128 | 72 |
Recommended for organizations with no drug storage area (all drugs in the cart for 7 days)
| For 14 patients |
| For 28 patients |
Recommended for use with nominative lockers (dose and non-dose drugs together)
| Patients | Monoplus for 1 or 2 days | Dose sachet for 7 days |
| M2 | 36 | 48 |
| M3 | 48 | 72 |
| M4 | 60 | 96 |
The Medipac solution offers you the safety and convenience of a pharmacy-prepared, ready-to-use treatment. This solution helps you take your medication properly, which in turn helps your doctor adjust your treatment for better long-term health results. With this solution, you'll improve your compliance to protect your health.
The Medipac solution includes a secure pill dispenser connected to the pharmacy application by a QR code. The solution can integrate an application for caregivers. The data is fed into a compliance report for discussion with the pharmacist and review of treatment with the doctor. Use is free of charge.
The Kimed solution helps you to take your medication properly, which in turn enables your doctor to adjust your treatment for better long-term health results. With this solution, you'll improve your compliance to protect your quality of life.
The Kimed solution connects a patient application to a pharmacy application. The patient receives notifications to prevent forgetfulness and provide information on compliance, side effects and additional medication taken. The data is fed into a compliance report, which can be discussed with the pharmacist and the treatment reviewed with the doctor. Use is free of charge.
This detachable pill dispenser allows you to repackage medications by dose, but separately, for one week. Ideal for storage in nominative compartments.
MULTIPLUS® packs all your medications in a single dose for one week. The MULTIPLUS® pill dispenser is useful for institutional use when the original blister pack needs to be preserved, and the individual drugs do not need to be isolated from each other.
This non-detachable pill dispenser allows you to repackage medications by time of use, for one month. Ideal for frequent medication changes.
The compliance report is a summary table of medication taken, enabling treatments to be re-evaluated from the Pharmacist App and the Establishment App.
The assessment is available for each patient on the nursing and pharmacy applications.
The assessment provides a global and detailed view of compliance, and helps to better understand the reasons for non-administration at any given time. The physician's analysis of the assessment enables him/her to take action to encourage proper use of the medication.
The "bilan de bon usage" is a set of summary tables used to identify at-risk patients and drugs from the Medissimo Pharmacien app.
The balance sheet is available to the establishment on the pharmacy application.
The assessment provides an overall view of the risks associated with medication at any given time. The physician's analysis of the assessment enables him/her to take action to promote the proper use of medication.
The MEDISSIMO platform offers a secure, traceable treatment service for patients at home and in residential care, including pillboxing of medicines in the pharmacy and treatment monitoring in cooperation with healthcare professionals and their families.
The platform brings together the pharmacist, who delivers the treatment with full traceability, and the patient or his or her homecare assistant, who fills in the dosages from the MEDIPAC® pillbox prepared by a healthcare professional, and the nurse, who monitors the treatment in liaison with the pharmacist and the family, and informs the doctor in the event of a medication risk.
In line with the public health priority defined in the national health strategy, the pharmacist - nurse - attending physician triad is at the heart of the platform designed by MEDISSIMO, with the aim of promoting the proper use of medicines.
